We are committed to providing quality patient care and safety. If you have concerns, you may call our Help Line at (304) 388-9623 for immediate assistance.
If your complaint is not resolved to your satisfaction, please let us know immediately so our management staff can address your issues:
General Hospital – Michael Williams, Vice President/Administrator: (304) 388-6203
Memorial Hospital – Jeff Oskin, Vice President/Administrator: (304) 388-5972
Women and Children's Hospital – Andrew Weber, Vice President/Administrator: (304) 388-2286 Outpatient/Ambulatory Services – Jeff Goode, Vice President: (304) 388-7784
If you feel your complaint requires additional attention, you may file a grievance with CAMC by phoning our confidential compliance hotline toll-free at 1-877-777-0787.
You also always have the right to file your complaint with the West Virginia Office of Health Facilities Licensure and Certification (OHFLAC) at:
West Virginia Department of Health and Human Resources
Office of Health Facility Licensure and Certification
408 Leon Sullivan Way
Charleston, WV 25301-1713
If you are a Medicare or Medicaid patient and have concerns regarding quality of care or premature discharge, you may choose to report these concerns to your Quality Improvement Organization for review by contacting:
West Virginia Medical Institute, Inc.
3001 Chesterfield Place
Charleston, WV 25304
CAMC is accredited by The Joint Commission. If your concerns cannot be resolved by our management staff, you can contact The Joint Commission by e-mail at firstname.lastname@example.org or by calling 1-800-994-6610.